Contact Center Service Representative

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Website NEFCU New England Federal Credit Union

This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services.

Specific duties include:

  • Manage high volume of calls exercising superior customer service and upholding established response standard
  • Respond accurately and timely to member initiated questions and problems
  • Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
  • Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff
  • Knowledge of NEFCU products and services
  • Report trending issues to management based on member comments

 

To apply for this job please visit www.nefcu.com.