This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services.
Specific duties include:
- Manage high volume of calls exercising superior customer service and upholding established response standard
- Respond accurately and timely to member initiated questions and problems
- Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
- Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff
- Knowledge of NEFCU products and services
- Report trending issues to management based on member comments
To apply for this job please visit www.nefcu.com.